Support for Codes & Programming (2024)

Home / Support / Topic: Codes & Programming


  • Add/Delete User Code
  • Add One-Time User Code
  • Add/Disable Mastercode
  • Forgot Code
  • Factory Reset
  • Schedule Code
  • Programming Code
  • Lock/Unlock issues
  • Touchscreen Response
  • Keypad Response


  • Answer 1. Open the Premis App > Select the lock > click on user icon (upper right)2. Enter the user name3. Enter a user code or click on “Generate Random Code” > click on Submit.Add: User code must be between 4-8 digits.4. Change “Access Type” as required Read More
  • Answer 1. Open the Premis App > Select the lock > click on user icon (lower left side)2. Select the user name3. Select “Delete User Code” > click on “Delete” to confirm user code deletion.Steps above will delete the user code as well as the user. Read More
  • Answer No, the user code recipients can unlock Premis using distinct keypad user codes given at the invitation time. Read More
  • Answer You can invite up to fifteen(15) Apple HomeKit to access your Premis lock through the Home app. You can also provide up to 30 user access codes using the Premis App. Read More
  • Answer You may reset the lock by pressing the Premis Button “A” on the back panel for 20 seconds. This method will bring the lock to factory default condition but not trigger the handing process. Read More
  • Answer You can make guesses, but each three consecutive failed attempts will result in the Premis locking out for 60 seconds.If you forgot your user code, there are two options:1. Add new user codes.2. Reset Premis to factory settings to clear existing user codes and add new ones. Read More
  • Answer On your Premis App, you can schedule a code that is wither Limited by Day or Time. Read More
  • Answer 1) A programming code enables you to make changes without needing to access the programming button. This is ideal for landlords to allow programming from the outside, without access to the interior program button. Please note that once a programming code is enabled, the program button is disabled and can be used only to factory reset the lock. 2) Make sure the door is open. Press and release the program button using the Smartkey tool or a paper clip. You will hear two beeps. 3) Press 3. You will hear once short beep and the keypad will flash green. 4) Press Kwikset button. 5) Enter a programming code. It will be between 4-8 digits. The programming code cannot be the same as any user code. 6) Press Kwikset button. 7) Re-enter programming code. 8) Press Kwikset button. You will hear one long beep and the keypad will flash green if successful. If you hear three beeps and the keypad flashes red, it was unsuccessful. Repeat from step 1. Read More
  • Answer For security reasons the first 4 digits of each user code must be unique, for example you are unable to program 48151 and 48152If you have disabled user codes you will not be able to add user codes. Read More

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Support for Codes & Programming (2024)
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